Politique de remboursement

Return & Refund Policy (Global Market Official Version)

Effective Date: 2026

Thank you for shopping with us. This Return and Refund Policy applies to all purchases made on our website, for customers worldwide, including the United States, Europe, and all international regions. By placing an order on our site, you fully agree to the terms listed below.

1. Return Eligibility & Timeframe

We offer a 30-day return window for all eligible products, starting from the date your order is delivered. To be qualified for a return or refund, all items must be unused, unwashed, unworn, undamaged, and in original new condition. All original packaging, tags, labels, and accessories must be intact and included in your return package.

The following items are non-returnable and non-refundable:

Final sale / clearance items

Customized or personalized products

Intimate and personal hygiene goods

Items with obvious signs of use, damage, or missing original packaging

Exceptions will only be made for defective products, damaged shipments, or our shipping errors.

2. How to Submit a Return Request

All returns require prior authorization from our customer support team. Please contact our official email bettyshelton9183@outlook.com to start your return process. Kindly provide your order number, return reason, and clear product photos for verification.

We will review your request within 24 business hours and send you the return instructions and approved return address. Please do not send returns without our confirmation, as unauthorized returns will not be accepted or refunded.

3. Return Shipping & Fees

Defective, wrong item, or damaged orders: If your item arrives defective, incorrect, or damaged due to our shipping mistake, we will cover the return shipping cost and provide a full refund or free replacement.

Customer personal reason returns: If you wish to return items due to personal preference, size issues, or changed mind, the customer is responsible for all return shipping fees. Original delivery fees are non-refundable.

For international orders, any local customs duties, import fees, or cross-border shipping fees are borne by the customer unless the return is caused by our product or shipping error.

4. Refund Processing

Once we receive and inspect your returned items and confirm they meet our return conditions, we will process your refund within 3–5 business days to your original payment method.

Please note that bank processing times vary by payment provider, country, and financial institution. It may take 7–10 business days for the funds to show in your account. We are not responsible for any delays caused by third-party payment platforms or banks.

5. Damaged or Defective Items

If you receive a damaged, broken, or defective product, please contact us within 48 hours of delivery with photos of the package and item condition. We will offer you two options: a full refund or a free replacement, with no extra cost to you.

6. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The latest version published on our official website shall apply to all current and future orders.